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Frequently asked questions.
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Frequently asked questions
Growth Diagnostic ServicesBranding & IdentitySocial Media & Web DesignPrint or Large FormatAbout UsProject Management & Process
Do you have social media specialists on your team?
Yes, our specialists in social media bring award-winning experience and industry-specific knowledge to create strategies that drive real results.
What is the payment process for web design services?
After an initial meeting, we send a Statement of Work for signing, followed by a prepay invoice. Work starts once payment is received.
How do you ensure client satisfaction in social media projects?
We're obsessed with "giddy client satisfaction." If we can't delight you, we'll refund your money and go above and beyond to exceed expectations.
Who owns the web design files and social content?
You own it all. We deliver raw files and assets via a Dropbox folder, giving you full access and control without any restrictions.
What tools do you use for project communication in web design?
We use Asana for interactive access, where you can track progress, provide feedback, and view live data in a transparent manner.
How does NLC stand out in social media marketing?
As a one-stop-shop, we offer boutique service with big agency quality, true partnership, and no markups on third-party tools or ads. Our design is unique and custom to your company's brand and messaging. You see designs prior to publication and have ability to edit written content through our proofing process.
Can I get multiple design options for my website?
Yes, similar to our branding, we can provide a variety of rough mockups, leading to firmer decisions and repeat clients. Multiple options are an additional fee; we would strongly suggest Brand Board development to avoid those fees, as that process will determine the website look and feel.
Can I get multiple design options for my website?
Yes, similar to our branding, we can provide a variety of rough mockups, leading to firmer decisions and repeat clients. Multiple options are an additional fee; we would strongly suggest Brand Board development to avoid those fees, as that process will determine the website look and feel.
What if I need revisions for my social media strategy?
Revisions are encouraged and included prior to publication, with our team advocating for your vision to ensure the final product aligns perfectly.
Do you offer web design for e-commerce sites?
Absolutely—our scalable solutions include e-commerce integration with Wix, adapting to your business needs.
How transparent is the web design process at NLC?
Full transparency: No surprise fees, access to project portals, and clarity on all costs, including no markups on vendors. As a Wix partner, much of what other companies charge for additional website functionality is included in our fee.
What awards has NLC received for web and social work?
With 40+ awards and over 100 years of experience, we've recently been honored with the National Excellence Award and Top Agency listing by the Minnesota Business Journal. Other awards have included international awards, Ad Club awards, and many more.
Why partner with NLC for social media over larger agencies?
We provide high-caliber results at lower costs, focusing on long-lasting relationships and innovative tools like Evergreen Campaigns.
Do you manage social media ad campaigns?
Yes, we handle everything from concept to execution, connecting you with experts if needed, all under our one-stop-shop model.
Growth Diagnostic Services
Branding & Identity
Social Media & Web Design
Print or Large Format
About Us
Project Management & Process
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